Customer Support Information

Email:

[email protected]

Hours (Japan Standard Time):

11:00〜16:00
Monday to Friday, except holidays

Phone:

092 984 6874

Office Address:

Sawara-ku, Momochihama, 3-chome 8-33
Fukuoka City, Fukuoka Prefecture
Japan
814-0001

Shipping Time:

Usually we prepare and ship a product within 5 business days, however it may take up to 21 business days from time of order to deliver the product to you.

Return Policy:

Sorry, we cannot accept returns after shipping a product.

One Year Warranty:

If the product is defective within 1 year, please contact us so we can arrange a replacement. We aim to respond within 14 days of contact. We do try to replace any manufacturer defects, but if we see that it was willful damage then we may charge for the shipping and/or return the product as-is.